4. How should I wash the pillows?
-Submerge! Soak in cold water, submerging and squeezing
-Fluff/spread apart stuffing
-Hang to Dry
-(optional) Squeeze again
Suggested Machine Quick Wash For PapasPillow(s)
– Place in a mesh bag (optional)
– Wash on warm/cool water temperature on the delicate cycle
- Fluff to spread apart stuffing
– Hang dry, DO NOT put in the dryer
We will only use your shipping and billing address, and contact information:
To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)
7. How long will it take to receive my PapasPillow(s)?
Once an order has been placed it will take 1-2 business days which can vary depending on amount of current orders, for the product to be handcrafted and packaged, we strive to do our very best to ship to you in a timely manner.
Shipments are currently being sent to the lower 48 states by USPS Ground which can take 7-14 days. Hawaii, Alaska, and international customers need to contact us in regards to special orders which may incur additional shipping charges.
Also please reach out to us prior to placing your order if you would like special shipping arrangements. We will assist in any way possible, remember additional cost may be incurred.
Please contact us in regards to any shipping questions at WebOrder@PapasPillow.com
8. What can I do if I have not received my order?
Please allow 7-14 days for order to be received. For further shipping questions please contact us at WebOrder@PapasPillow.com
3. Can my baby sleep with the baby Pillow?
We do not make PapasPillow(s) as a sleep aid, we advise your baby does not sleep with or be left alone with a PapasPillow due to possibility of suffocation.
**Parents 'must be better informed' of the risk of sudden infant death (SIDS).
*Please be advised if more than 100 orders are placed within a 24 hour period you will be notified via e-mail within 24 hours that a delay in order processing and shipment may be incurred. Please have patience for the product is well worth the wait, and our best efforts will go towards shipping it to you in a timely manner*
9. How is my Pillow being shipped?
All shipments, aside from special orders, will be sent via USPS and can take anywhere from 3-14 days. Average time frame is 7 days. We do NOT ship to PO BOXES, APO, or FPO.
6. How can I return or exchange my pillow?
Our products are eligible for return if it is received within the first 30 days of the purchase on PapasPillows.com with a non-refundable shipping cost which is at your own expense, unless noted otherwise. PapasPillows.com does not issue exchanges for products purchased through 3rd parties or other retailers. PapasPillows.com is NOT responsible for lost returns. All returns are subject to discretion of PapasPillows.com. Return instructions are on packing slip.
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
2. Are any of your pillows hypoallergenic?
Yes, all material is made to reduce or minimize the possibility of an allergic response, by containing relatively few or no potentially irritating substances. Please discontinue use of the product if it causes any irritation and contact us at CustomerCare@PapasPillow.com
For an all natural PapasPillow(s) use Cotton Calico with Cotton stuffing.
PapasPillows Baby Pillows
1. What kind of materials do you use in your products?
Here @ PapasPillow(s) we believe in a good quality product coming from trusted networks. We work mainly with Materials distributed by American Arts and Crafts Stores, as well as Australian. The stuffing is made from a choice of pure all natural Cotton, Poly/Fiber fill, or Foam (foam currently unavailable,we will update our site once it is ). The Fabric is made of Cotton Calico, Fleece, Flannel, and Satin. The Teethers are made of high quality silicon and some with plastic which does NOT contain B.P.A, and/or Lead.
5. Can I cancel or change my order?
Once an order has been placed on PapasPillows.com no change or cancellation can be made.
Please refer to the FAQ question on returns/exchanges.
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